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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) AWFO
B) Enable Named Employees Unit of Measure
C) Avaya
D) Back Office - Item Tracking
E) ACRA

2. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Implementation guides.
B) Product document guides
C) Deployment reference guides.
D) End-user guides

3. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Migration Mode tool
B) Migration DB Scripts.
C) WFO data Migration Tool form V15.1
D) Data Migration Discovery Tool

4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A) Archive database
B) Interaction Applications
C) Content Server
D) Central Archive

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Verify the server using the SR validation
B) Set up the server, Including VM settings, NICs and disks
C) Install WFO software and any required hotfixes
D) Configure the recorder server roles

Solutions: