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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) There is a firewall between the PC and the CMS.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

2. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) Avaya Visual Vectors Client
C) High Availability Admin Sync
D) Alarm Origination Manager

3. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

4. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS defines which features an agent may access.
B) COS ensures that the most skilled agent receives calls first.
C) COS restricts the calls a user can make and receive.
D) COS is used to restrict calls between incoming and outgoing trunk groups.

5. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Split
D) Vector

Solutions: