Exam Name: Deploying Cisco Unified Contact Center Express
Certification Provider: Cisco
Corresponding Certification: Cisco Specialist
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- Total Questions: 90
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Certification Path
Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.
Cisco 500-052 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design a Cisco Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration option - Identify available configuration and ordering tools |
| Implement a Cisco Unified Contact Center Express System | 40% | - Describe the process for installing Cisco UCCX software and hardware - Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements - Describe the process of using the Cisco UCCX Application Editor - Examine the Cisco Business Edition 6000 competitive landscape |
| Operate a Cisco Unified Contact Center Express System | 28% | - Identify basic Cisco UCCX user tasks - Identify processes and tools available for troubleshooting Cisco UCCX - Identify processes and tools available for monitoring system operations in Cisco UCCX - Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX |
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