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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Incident management
B) Change enablement
C) Service request management
D) Monitoring and event management

2. What is the starting point for optimization?

A) Determining where the most positive impact would be
B) Understanding the vision and objectives of the organization
C) Standardizing practices and services
D) Securing stakeholder engagement

3. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Incidents
B) Problems
C) Requests
D) Events

4. Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A) Service desk
B) Incident management
C) Change enablement
D) Service request management

5. Why should some service requests be fulfilled with no additional approvals?

A) To ensure that spending is properly accounted for
B) To streamline the fulfilment workflow
C) To set user expectations for fulfilment times
D) To ensure that information security requirements are met

Solutions: