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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Catalog and Request Fulfillment- Service offerings
  • 1. Service request workflows
    • 2. Request offerings configuration
      Topic 2: Reporting and Data Warehouse- Reporting configuration
      • 1. SSRS integration
        • 2. Standard and custom reports
          Topic 3: Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Service Manager data warehouse integration
            • 2. Importing and customizing management packs
              - Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  Topic 4: Service Desk and Incident Management- Incident management workflow
                  • 1. Work item templates and queues
                    • 2. Incident lifecycle configuration
                      - Problem management
                      • 1. Root cause analysis processes
                        • 2. Problem record handling
                          Topic 5: Security and Access Control- User roles and permissions
                          • 1. Active Directory integration
                            • 2. Role-based access control (RBAC)
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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