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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which setup sequence is usedto give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) Navigation set > Profile > Staff Account
C) None. No sequence is required.
D) Staff Account > Profile > Navigation set

2. Which four statements are true about reports?

A) Reports are not common across the interface.
B) All the permissions from an imported report remain unchanged after an export.
C) Published reports can be modified.
D) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
E) Reports must be exportedmanually in all interfaces.
F) Reports are shared between interfaces.
G) The owner of a report remains the same even if the report is imported by some other user.

3. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The script beginning and ending buttons are not enabled for the script pages.
B) The agents are not able to get to the pages where they can end the script.
C) No return events are listed in the incident workflow forthe script to use.
D) No exit or finished event is being triggered on the script pages.

4. A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A) Make sure the guide definition file does not include anyhash value while importing it.
B) Make sure guided assistance is enabled in another interface.
C) Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
D) Increase the maximum number of response nodes in the configuration.

5. You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Accept the changes.
C) Save the deployment.
D) Enable the global template.

Solutions: