Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Digital Customer Service and Chat | - Chatbot and automation
|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Data Migration and Integration | - Data import/export
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Notifications, Emails, and Interactions | - Email processing
|
| Redwood UX and AI Features | - AI capabilities
|
| Customer Entitlements and Action Plans | - Action Plans
|
| Work Assignment and Routing | - Omnichannel routing
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Templates
- B. Object workflows
- C. Business objects
- D. Object triggers
- E. Themes
- F. Pages
- G. Languages
- H. UI components
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
- B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to copy a service request.
- B. They allow a user to forward a service request.
- C. They allow a user to escalate a service request.
- D. They can be assigned to a custom action script.
- E. They can all be modified.
- F. They have default values.
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- B. Many DCS applications can be active in production at the same time.
- C. DCS application can be embedded in other sites.
- D. Only one version of a DCS application can be active in production at any time.
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Add the Password Reset component to your DCS application.
- B. Instruct users that they can only change their password by chatting with an agent.
- C. Obtain the Change Password Link and add it to your DCS page.
- D. Enable the "Password Reset" option in the User Administration component.
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