Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value and Value Co-Creation - Products and Services - Organizations, Service Providers, Service Consumers |
| Topic 2: ITIL Management Practices | - Technical Management Practices Overview - General Management Practices Overview - Service Management Practices Overview |
| Topic 3: ITIL Service Value System (SVS) | - Continual Improvement - Guiding Principles - Service Value Chain - Governance |
| Topic 4: The Four Dimensions of Service Management | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?
- A. Average cost per service request
- B. Success rate of releases deployed into the live environment
- C. Percentage of value streams mapped
- D. Number of ideas generated for new services
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How do value chain activities support an organization's purpose?
- A. By documenting all the regulatory requirements
- B. By prescribing specific tools and technologies for service management
- C. By defining the organization's governance and compliance framework
- D. By translating the organization's purpose into activities that create value
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?
- A. Transfer of goods
- B. Access to resources
- C. Service offering
- D. Service action
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Which type of service relationship typically focuses on support and efficiency through standardized services?
- A. Cooperative relationship
- B. Basic relationship
- C. Collaborative relationship
- D. Partner relationship
Which option is CORRECT in the context of a digital product and a digital service?
- A. A digital service enables value through the use of digital products
- B. A digital service is independent of a digital product
- C. A digital product replaces the need for services
- D. A digital service is limited to internal IT systems
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