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ServiceNow CIS-RC Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Risk Assessment Approaches15%- Risk Assessment
  • 1. Advanced Risk Assessment
  • 2. Assessment Methodologies
  • 3. Classic Risk Assessment
Topic 2: Policy and Compliance Implementation25%- Policy Management
  • 1. Authority Documents
  • 2. Policy Lifecycle
  • 3. Control Objectives
  • 4. Compliance Testing
Topic 3: Risk Management Implementation15%- Risk Framework
  • 1. Risk Statements
  • 2. Risk Monitoring
  • 3. Risk Response
  • 4. Risk Identification
Topic 4: GRC Overview10%- Integrated Risk Management Overview
  • 1. Audit Management
  • 2. Policy and Compliance Management
  • 3. Risk Management Concepts
Topic 5: Implementation Planning5%- Project Planning
  • 1. Best Practices
  • 2. Implementation Strategy
Topic 6: Entity Scoping25%- Entity Framework
  • 1. Entity Profiles
  • 2. Entity Classes
  • 3. Scoping and Hierarchies
  • 4. Entity Types
Topic 7: Audit Management Implementation5%- Audit Processes
  • 1. Audit Planning
  • 2. Audit Engagements
  • 3. Findings and Remediation

ServiceNow Certified Implementation Specialist - Risk and Compliance Sample Questions:

1. What would you leverage in order to provide users with an alternate user experience to view policies, create policy exceptions, and search for controls?

A) Catalog Portal
B) Help Desk Portal
C) Access Portal
D) Service Portal


2. Which role(s) has the capability to create Policies? Choose two.)

A) Compliance Manager
B) Compliance User
C) Compliance admin
D) Risk Manager


3. Control Failure Factor represents the impact of Control Failures on what score?

A) Total
B) Inherent
C) Residual
D) Calculated


4. Why would you create Entity classes?

A) To be assigned to Control Objectives, which generate Controls for every Entity listed in the Entity class
B) To be assigned to risk statements, which generate risks for every Entity listed in the Entity Class
C) To show relationships between Entities and Policies and map them directory to Citations
D) To show relationships between tables or objects you are tracking that doesn't otherwise exist anywhere in ServiceNow


5. The Risk thresholds in the Risk Criteria Matrix (default values) do not line up with company needs. What should you do?

A) Identify Risk that will benefit from the default values
B) Configure the Risk Criteria in ServiceNow
C) Demonstrate Risk scoring scenarios using the default values
D) Use the default values to determine new company approach


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,C
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: B

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