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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Set up scoping
C) Execute data migration
D) Define the organizational structure

2. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
C) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
D) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

3. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Plant stock
B) Locked stock
C) Special stock
D) Consignment stock

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Set up notification of delegates
B) Configure email channels
C) Define an approval process
D) Build a workflow

5. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Measurement
C) Items
D) Maintenance plans

Solutions: