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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Governance
B) Grid design
C) Discovery
D) Channel strategy

2. In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?

A) It will be converted to a public multi-workspace channel.
B) It will be converted to a private multi-workspace channel.
C) It will be converted to a single workspace channel in the migrating workspace.
D) It will remain as a Slack Connect channel.

3. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A) Delivery method only
B) Sender(s) of the communication only
C) Customized emojis and delivery method
D) Sender(s) of the communication and delivery method

4. Which discovery question will best help you understand your client's security concerns and guidelines?

A) What user support model does your organization use today to answer IT and Slack-related questions?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) Which internal teams collaborate most frequently in your current organization?

5. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Pin important messages and bookmark key documents to the channel.
B) Use @channel with every message to notify the entire team of all messages.
C) Disable threads to ensure all replies are visible.
D) Encourage team members to only post when absolutely necessary to minimize channel noise.

Solutions: