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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
  • 1. Households and Affiliations
    • 2. Account and Contact Relationships
      Topic 2: Reporting, Analytics, and Integration- Reporting and Dashboards
      • 1. Data Visualization
        • 2. Nonprofit KPI Reporting
          - Integration Concepts
          • 1. Salesforce Ecosystem Integration
            • 2. External System Data Flow
              Topic 3: Case Management and Service Delivery- Service and Case Tracking
              • 1. Case Intake and Routing
                • 2. Service Outcomes Tracking
                  Topic 4: Fundraising and Engagement- Donor Management
                  • 1. Donations and Soft Credits
                    • 2. Campaign and Engagement Tracking
                      Topic 5: Program and Service Management- Program Lifecycle Management
                      • 1. Program Design and Delivery
                        • 2. Participant Tracking

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          1. A nonprofit organization needs to report outcomes for each of its programs. The organization just finished defining and creating records for each of its Outcomes in Nonprofit Cloud. The organization wants to link the Outcome objects to its Programs and Benefits to see how they are doing. What should the organization use?

                          A) Outcome Activity records with the Type field
                          B) Indicator Performance Period records with the Baseline Value field
                          C) Indicator Definition records and Indicator Result records


                          2. A nonprofit organization wants grant seekers to be able to add collaborators in Experience Cloud to help complete grant applications. What should the organization configure in Nonprofit Cloud for Grantmaking?

                          A) Compliant Data Sharing
                          B) Group Membership
                          C) Permission sets


                          3. Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?

                          A) Declarative Lookup Rollup Summaries
                          B) Business Rules Engine
                          C) Donor Giving Summary and Data Processing Engine


                          4. A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?

                          A) Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
                          B) Enable Default Allocations and specify the designated fund as the default GAU.
                          C) Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.
                          D) Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.


                          5. A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger Starter Edition. The nonprofit requires export of all pledges when they are booked. Which solution should the consultant recommend?

                          A) Set "Pledged" stage to "Finalized" in Stage to State Mapping.
                          B) Upgrade to Accounting Subledger Growth Edition.
                          C) Set "Pledged" stage to "Committed" in Stage to State Mapping.
                          D) Use Flow to create Ledger Entries on Opportunity update.


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: A
                          Question # 3
                          Answer: C
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: C

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