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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
E) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.

2. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record selection criteria
B) record specific messaging
C) virtual campaign
D) unit work list

3. Which three are required for license server setup? (Choose three.)

A) JBOSS
B) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
C) Tomcat
D) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
E) WebLM Installation

4. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system and calling lists
B) database
C) system configuration files
D) data/stat files

5. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The APC server can use a DHCP address.
C) The connection between a PG230 and the Application server must be l0BaseT.
D) The supervisor workstation requires a DHCP address.
E) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).

Solutions: