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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Co-browse Snap-In
C) Multimedia Messaging
D) Context Store Snap-In

3. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

4. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Co-browse
C) Dialogue Designer
D) Work Assignment

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 2
B) 4
C) 3
D) 1

Solutions: