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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A) Avaya Intelligent Customer Routing
B) Avaya Aura® Session Manager
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Call Center Elite Multichannel

2. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
B) In AEP 7.2.x, full ports may be bundled with speech.
C) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
D) In AEP 7.2.x, full ports cannot be bundled with speech.
E) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.

3. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 uses SSLv3
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

4. A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

A) Avaya Workspaces® for Elite
B) Avaya Breeze®
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

5. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Single Box
C) Cluster Mode
D) Geo-redundancy

Solutions: