Exam Name: Avaya Oceana® Solution Design Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Aug 13, 2026
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Avaya 34801X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Best Practices | 15% | - Deployment planning and sizing guidelines - Customization, configuration, and optimization - Troubleshooting and design validation |
| Topic 2: Oceana Architecture & Core Components | 35% | - Scalability, redundancy, and deployment models - Oceana solution framework and high-level architecture - Key components: Engagement Designer, Context Store, Control Center, Interfaces |
| Topic 3: Business Context & Solution Overview | 20% | - How Avaya Oceana addresses enterprise business requirements - Market trends and business drivers for customer experience solutions |
| Topic 4: Solution Design Principles & Considerations | 30% | - Integration with Avaya Aura, Breeze, and third-party systems - Security, compliance, and performance design - User experience and journey design |
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