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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A) Avaya IP Office TM
B) Avaya J-169 desk phones
C) Avaya DECT-6 wireless endpoints
D) Avaya Vantage K165 endpoints
E) Avaya Aura

2. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Director of IT
C) Contact Center agents
D) Contact Center directors and managers

3. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Meet the UC needs of road warrior employees
B) Add secure mobility features
C) Grow my business
D) Improve the customer experience
E) Integrate and re-use equipment l already own

4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 4 hour
B) Less than 1 hour
C) 1 week
D) 1 day

Solutions: