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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
B) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C) ED allows you to deploy both old and new ED workflows In the ED without any problems.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

2. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Check if you get a PING response from Avaya Control Manager Server from Web Server.
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

3. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
D) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block

4. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces relies on CM for authentication and authorization.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

Solutions: