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Cisco 350-060 Exam Syllabus Topics:

Cisco CCIE SP Operations Written Sample Questions:

1. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which troubleshooting strategy should you suggest to the Voice Operations Center to help them isolate the problem to the call manager server or network?

A) Log into each call manager and attempt to ping some of the end points.
B) Verify that no calls were dropped during the switchover from primary to secondary call manager server.
C) Focus efforts on primary call manager as there are no network incidents.
D) Stress test call manager servers with a traffic generator to increase network load until packets are dropped.

2. According to ITIL@ v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?

A) agreed upon performance
B) agreed upon management
C) agreed upon capacity
D) agreed upon availability

3. DRAG DROP

4. According to ITIL@ v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applying KPIs to process metrics?

A) risk
B) scope
C) error
D) compliance

5. According to ITIL@ v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a configuration item that may eventually impact a service?

A) problem
B) event
C) change
D) incident

Solutions: