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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
B) CTI Manager should only be enabled on call-processing subscribers.
C) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
D) CTI applications should be load-balanced across all CTI Managers in a cluster.

2. DRAG DROP

3. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 6921
C) 7930
D) 7970
E) 9951

4. DRAG DROP

5. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
B) Include only 350 as concurrent logged-in agents.
C) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
D) Include an average of the agent and port count as 375 agents.

Solutions: