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CompTIA 220-702 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security- System protection
  • 1. Firewalls and antivirus configuration
    • 2. User account security controls
      - Malware prevention and removal
      • 1. Security best practices
        • 2. Virus, spyware, and adware removal tools
          Topic 2: Operational Procedures- Best practices
          • 1. Professional communication and documentation
            • 2. Safety and environmental procedures
              - Troubleshooting methodology
              • 1. Structured troubleshooting steps
                • 2. Problem isolation techniques
                  Topic 3: Hardware and Devices- Peripherals and printers
                  • 1. Peripheral troubleshooting
                    • 2. Printer installation and configuration
                      - PC hardware components
                      • 1. Motherboards, CPUs, and memory
                        • 2. Storage devices and power supplies
                          Topic 4: Operating Systems- Windows OS installation and configuration
                          • 1. User profiles and system settings
                            • 2. System configuration utilities
                              • 3. Installation methods and upgrades
                                - OS troubleshooting
                                • 1. Driver and compatibility problems
                                  • 2. Boot issues and system errors
                                    Topic 5: Networking- Network troubleshooting
                                    • 1. Connectivity issues
                                      • 2. IP configuration problems
                                        - Basic networking concepts
                                        • 1. Wireless networking configuration
                                          • 2. TCP/IP fundamentals

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