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EXIN ITIL Foundation (V4) Sample Questions:

1. What is used to link activities within the service value chain?

A) Service desk
B) Service level agreements
C) Inputs, outputs and triggers
D) Opportunity, demand and value

2. What is defined as a change of state that has significate for the management of an IT service?

A) Event
B) Problem
C) Known error
D) Incident

3. Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A) Partners and suppliers
B) Information and technology
C) Organizations and people
D) Value streams and processes

4. Which statement about the service value chain is CORRECT?

A) The service value chain uses value streams to describe a combination of consumers and providers
B) Each value chain activity identifies a requirement for resources from an external supplier
C) The service value chain converts value into demand
D) Each value chain activity uses different combinations of practices to convert inputs into outputs

5. What can be described as an operating model for the creating and management of products and services?

A) Service value chain
B) Practices
C) Guiding principles
D) Governance

Solutions: