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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What is included in HP Active Care? (Select two.)

A) Next business day onsite support
B) Availability for one or two years
C) Coverage of non-HP devices
D) Defective Media Retention in every option
E) No-cost replacement parts

2. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

3. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

A) How necessary is it for you to minimize capital expenditures?
B) Would you consider a lease-to-own solution?
C) Do you require security features such as hardware or BIOS protection?
D) How distributed is your workforce?

4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
B) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
C) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
D) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.

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