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IASPStrategy Planning Professional Exam Sample Questions:

1. Of the many analytical techniques available, which of the following is recommended by Rollinson and Young inStrategy in the 21st Centuryfor analyzing Opportunities, Threats, Strengths and Weaknesses (OTSW) in part because it offers anonymity to participants?

A) The Delphi Approach
B) Balanced Scorecard
C) Storming and Forming
D) Nominal Group Technique

2. Cost reduction can be MOST consistently achieved by

A) Investing heavily in information technology
B) Reducing staff to minimum essential levels
C) Reducing unnecessary processes
D) Pressuring suppliers to cut corners

3. How do collaborative online tools affect an organization's way of interacting with its customers?

A) Provide various customer feedback tools
B) Provide instant and continuous communication with customers
C) Can work for or against an organization
D) Diminish the organization's ability to manage its relationship with customers

4. Which of the following LEAST contributes to customer value?

A) Anticipating and adjusting for the psychological cost of the product to the customer
B) Enticing customers to participate in surveys
C) Providing customer appreciation
D) Providing a caring customer service

5. Once integrity is lost, how can it BEST be regained?

A) It can never be regained
B) Through consistent, honest actions over time
C) Through repentance and acknowledgement of errors
D) By apologizing

Solutions: