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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. In which Service Operation process would a correlation engine most likely be used?

A) Event Management
B) Problem Management
C) Request Fulfilment
D) Incident Management

2. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service Transition
B) Service Operation
C) Continual Service Improvement
D) Service Strategy

3. The Definitive Media Library and Definitive Spares are the responsibility of:

A) Facilities Management
B) Service Asset and Configuration Management
C) Access Management
D) Request Fulfilment

4. Which of the following do Technology metrics measure?

A) Components
B) Customer satisfaction
C) Processes
D) The end to end service

5. Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

A) Remediation Planning
B) Prioritization
C) Review and Close
D) Categorization

Solutions: