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Step into your ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) exam with absolute certainty. ActualTestsIT equips you with 82 relevant ITIL-DSV日本語 practice questions, backed by a robust 2026 update policy to reflect any vendor changes.
ITIL ITIL-DSV日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understanding Stakeholder Needs and Expectations | 18% | - Identify and classify stakeholders - Analyze stakeholder expectations and perceptions - Assess and prioritize stakeholder requirements |
| Shaping Demand and Service Offerings | 15% | - Analyze and influence demand patterns - Define and package service offerings - Communicate value propositions |
| Building Stakeholder Relationships | 15% | - Apply relationship management practices - Establish trust and communication channels - Manage supplier and partner relationships |
| Customer Journey Design | 20% | - Identify touchpoints and pain points - Design experience improvements - Map customer and user journeys |
| Driving Stakeholder Satisfaction | 3% | - Measure satisfaction metrics - Act on feedback and improve satisfaction |
| Aligning Expectations and Agreements | 12% | - Monitor and report service performance - Negotiate service level agreements - Define measurable service outcomes |
| Co-Creating Value and User Experience | 7% | - Apply value co-creation principles - Design and improve user experience - Integrate feedback into service improvement |
| Onboarding and Offboarding Customers and Users | 10% | - Ensure continuity of service - Plan and execute onboarding processes - Manage offboarding and transition |
Frequently Asked Questions About ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
The ITIL-DSV日本語 exam is a core requirement for the ITIL 4 Specialist: Drive Stakeholder Value certification at the Specialist level. Earning this validates your skills for credentials like ITIL 4 Managing Professional, ITIL 4 Foundation, ITIL 4 Specialist Modules.
Candidates will face 40 questions and have 90 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is $611 - $650 USD (approximate voucher price), and you must achieve a score of 70% (28 out of 40) to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online web-proctored, 24/7 scheduling; no onsite option. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 82 practice questions from ActualTestsIT to refine your exam readiness.
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The syllabus is divided into 8 main domains. Key areas include "Shaping Demand and Service Offerings" (15%), "Driving Stakeholder Satisfaction" (3%), "Understanding Stakeholder Needs and Expectations" (18%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) Sample Questions:
個々の消費者をオンボーディングする際の課題は何ですか?
- A. 消費者向け機器の返却とユーザー権利の取り消し
- B. 消費者が受けるサービスのレベルについてスポンサーが同意していることを確認する
- C. さまざまなスキルを持つ多数のサービス利用者の取り扱い
- D. サービス要件の特定と文書化
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
サービス プロバイダーは、複雑なユーザー ベースを持つ大規模な顧客をオンボーディングしています。サービス プロバイダーは、これを次のように管理することが推奨されます。
- A. 緊急変更
- B. プロジェクト
- C. プログラム
- D. 通常変更
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
エンドツーエンドのカスタマージャーニーに関する記述のうち正しいものはどれですか? この初期の「共感」段階で、「デザイン思考」の方法論に最もよく適合するアプローチはどれですか?
- A. タッチポイントを最適化することが含まれます
- B. あらかじめ決められたパスを表す
- C. 全体的な認識を反映している
- D. 成果を達成することに焦点を当てている
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
社内 IT サービス プロバイダーは、新しいサービスを作成して提供するために必要なすべてのスキルを備えているわけではありませんが、十分な時間があれば、それらを開発することができます。このサービスを提供できる外部サービス プロバイダーは多数あります。組織は、社内サービス プロバイダーを使用するか、サービスを外部から調達するかを決定するために、どのようなアプローチに従うべきでしょうか。
- A. 社内および社外でサービスを調達するコストを理解することから始め、次に社内および社外のサービスプロバイダーに、希望するソリューションを文書化した「見積依頼書1」を完成させるよう依頼します。
- B. まず、社内のサービスプロバイダーに必要なスキルの開発を依頼し、新しく開発されたスキルを使用して社内で新しいサービスを作成し、提供します。
- C. まず、サービスの調達に関する組織のポリシーを確認し、次にサービスプロバイダーを選択するための最も重要な基準を特定し、「決定マトリックス」を使用してサービスプロバイダーを比較します。
- D. 詳細なサービス要件を分析して文書化することから始め、次に外部のサービスプロバイダーに、これらの要件をどのように満たすかを文書化した「情報要求1」に回答するよう依頼します。
Correct Answer: C 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
サービスの成果とパフォーマンスの報告に関する次の記述のうち正しいものはどれですか?
- A. ITコンポーネントのスコアカードはサービスプロバイダーの成果にマッピングする必要がある
- B. サービスパフォーマンス指標は顧客の成果にマッピングされる必要がある
- C. 投資収益率 (ROI) は顧客の成果にマッピングされる必要があります
- D. 顧客満足度のフィードバックはサービスプロバイダーの成果にマッピングされる必要がある
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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