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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What is known as a temporary solution that enables the user to continue working?

A) Known Error
B) Request For Change (RFC)
C) Service Request
D) Workaround

2. What does the term "Integrity" mean in the context of Information Security Management?

A) Screening the support staff on their loyalty to the IT organization
B) Monitoring the access to information
C) Protecting the information against unauthorized use
D) The accuracy, completeness and correctness of the information

3. Who or what should always be informed in case a release is rejected, delayed or
cancelled?

A) Change management
B) Business relationship management
C) Incident management
D) The senior management representative

4. Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

A) Business Relationship Management
B) Release Management
C) Service Level Management
D) Change Management

5. In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A) Configuration Management
B) Availability Management
C) Service Level Management
D) Capacity Management

Solutions: