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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) on the General tab of the Personal Options dialog box
B) in the facility settings
C) in the Date and Time settings of the Microsoft Dynamics CRM server
D) in the facility work hours settings

2. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

A) Convert the email message into a lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Create a new lead, attach the email message to the lead, and then save the lead.

3. In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A) the roll-up fields
B) the goal targets
C) the time period
D) the goal metric

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Attachment and send it to the customer as an email message.
B) Open the Sales Literature and send it to the customer as an email message.
C) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
D) Create an email message, add the Sales Literature record, and send the email message to the Customer.

5. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the target value
B) the goal owner
C) the fiscal period
D) the record type

Solutions: