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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Server installation and setup - Basic call center configuration - Database configuration - Licensing and activation |
| Topic 2: Administration and Maintenance | 25% | - Backup and restore procedures - User and agent management - System monitoring and logs - Software updates and patches |
| Topic 3: Troubleshooting and Support | 25% | - Call flow and connectivity problems - Common installation issues - Error diagnosis and resolution - Performance optimization |
| Topic 4: System Overview and Architecture | 20% | - Network and telephony integration - Hardware and software requirements - Symposium Express 4.2 components |
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