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Nortel 920-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Troubleshooting | - Operational Management
|
| Topic 2: Contact Routing and Applications | - Routing Design
|
| Topic 3: System Integration | - Integration Technologies
|
| Topic 4: Contact Center Rls.6.0 Architecture | - Solution Overview
|
| Topic 5: Solution Design | - Design Principles
|
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