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Nortel 920-470 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Telephony and Protocols- VoIP protocols and signaling
  • 1. SIP and H.323 integration concepts
    • 2. QoS and voice traffic management
      Topic 2: Call Processing and Features- Telephony features and call control
      • 1. Call routing and numbering plans
        • 2. Dial plan configuration
          Topic 3: Installation and Configuration- System installation procedures
          • 1. Initial system provisioning
            • 2. Software installation and upgrade processes
              Topic 4: System Administration and Troubleshooting- Maintenance and diagnostics
              • 1. System monitoring tools
                • 2. Fault isolation and troubleshooting methods
                  Topic 5: Planning and Design- Network planning considerations
                  • 1. IP addressing and network topology design
                    • 2. Redundancy and survivability planning
                      Topic 6: CS 1000 System Architecture- Core components and system architecture overview
                      • 1. Call server roles and functions
                        • 2. Media gateway and signaling architecture

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