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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What is the purpose of an SLA in Knowledge base?

A) to give permission to users to add questions in a forum based on the service level
B) to group and refine related answers based on the product and the service level
C) to rank customers based on the number of answers posted in a forum based on the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

2. After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

A) 100
B) 50
C) 1000
D) 500

3. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + A
B) Ctrl + T
C) Ctrl + N
D) Ctrl + O

4. Which five components can be used to filter the Authoring inbox? (Choose five.)

A) Rating
B) Product and Categories
C) Locales
D) Content Types
E) Views
F) Consoleroles
G) Assignment status
H) User

5. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
B) Knowledge Foundation API can only be used by an internal application.
C) Staff account profile does not have permission to access Knowledge Foundation API.
D) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
E) Staff account credentials are not correct.

Solutions: