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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which strategy is MOST effective in engaging physicians in understanding the business case for improving the patient experience?

A) Transparently posting physician patient satisfaction data in the organization and creating a competitive environment
B) Providing recurrent, consistent education and building understanding for such things as pay-for- performance programs and how they may impact them personally
C) Implementing a provider compensation program in which service metrics are tied to salaries and physicians are awarded for their patient satisfaction scores
D) Involving physicians in training and improvement strategies regarding communication in health care

2. Which should be the FIRST step in implementing a bedside shift report as a new process?

A) Having nurses commit in writing that reports will occur at the bedside
B) Establishing with staff why they need to change their current practice
C) Providing education to staff about how to do shift report at the bedside
D) Mandating the expectation that shift report must occur at the bedside every time

3. The patient experience professional identifies experience-based co-design (EBCD) as the best approach to understand and ease growing challenges in an outpatient oncology setting. Which of the following is the BEST strategy to increase stakeholder collaboration in the process?

A) Develop a questionnaire for patients to learn about their exam room experience in the outpatient oncology care setting.
B) Meet with a project manager and define tactics for an outpatient oncology action plan.
C) Develop a series of staff and patient workshops to capture dialogue about different aspects of outpatient oncology services.
D) Schedule exclusively in-person focus groups for current patients to redesign the process.

4. Which data visualization illustrates the impact of process change to staff related to patient experience improvement efforts?

A) Box and whisker diagrams
B) Pie charts
C) Run charts
D) Bar graphs

5. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
B) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
C) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.
D) EBCD should be used for stand-alone projects and not integrated with other organizational work.

Solutions: