Exam Name: Certified Pega Decisioning Consultant 26
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AI and Arbitration | - Action prioritization with AI - Action arbitration - Prioritize actions with business levers |
| Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
| Contact Policy and Volume Constraints | - Avoid overexposure of actions on outbound - Limit action volume on outbound - Avoid overexposure of actions |
| Business Agility for One-to-One Customer Engagement | - Implementing business changes using Revision Manager - Change management process - Building your business operations team - Change request types - Agility in a customer engagement project - Life cycle of a change request - Updating existing actions - Launching a new offer on web |
| Actions and Treatments | - Present a single offer on the web - Define an action for outbound - Define and manage customer actions |
| Decision Strategies | - Create engagement strategies using customer credit score - Create and understand decision strategies - Create eligibility rules using customer risk segments |
| Channels | - Real-time containers - Send offer emails - Share action details with third-party distributors - Create a real-time container |
| Next-Best-Action Concepts | - Optimize the customer value in the contact center - One-to-one customer engagement - Essentials of always-on outbound - Optimize the next-best-action strategy - Define the starting population |
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