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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Angaben ist die BESTE Beschreibung einer service-basierten Service-Level-Vereinbarung (31 A)?

A) Eine Vereinbarung, die einen Service für alle Kunden dieses Services abdeckt
B) Eine Vereinbarung mit einer einzelnen Kundengruppe, die alle von ihnen genutzten Dienste abdeckt
C) Eine Vereinbarung, die dienstspezifische Probleme in einer mehrstufigen SLA-Struktur abdeckt
D) Eine Vereinbarung, die einen Service für einen einzelnen Kunden abdeckt

2. Welches der folgenden Ziele ist NICHT für die Erfüllung von Anfragen gültig?

A) Zum Aktualisieren des Servicekatalogs mit Services, die möglicherweise über den Service Desk angefordert werden
B) Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
C) Beschaffung und Lieferung der angeforderten Komponenten von Standarddiensten
D) Informationen für Benutzer darüber, welche Dienste verfügbar sind und wie sie angefordert werden können

3. Welche vier Gründe sprechen für die Überwachung und Messung eines Mehrwerts für das Unternehmen?

A) Bewerten; Diagnostizieren; Rechtfertigen; Eingreifen
B) Bestätigen; Direkte; Rechtfertigen; Eingreifen
C) Bestätigen; Direkte; Rechtfertigen; Verbessern
D) Bewerten; Direkte; Rechtfertigen; Verbessern

4. Welche der folgenden Punkte betreffen Fairness und Transparenz?

A) Kapazitätsverwaltung
B) Governance
C) Service Level Management
D) Service Design

5. Welche der folgenden Punkte betreffen Fairness und Transparenz?

A) Kapazitätsverwaltung
B) Governance
C) Service Level Management
D) Servicestrategie

Solutions: