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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A) By using ChatOps to improve collaboration during deployment
B) By using blameless post-mortems to identify ways to improve deployments
C) By automating the deployment of infrastructure
D) By authorizing multiple application deployments per day

2. An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?

A) Value stream mapping
B) Toyota Kata
C) A/B testing
D) Peer review

3. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A) Minimum viable approach
B) Continuous testing
C) Definition of done
D) A/B testing

4. An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A) Train the staff of the new service management teams on how to access existing procedures
B) Create separate value streams for the activities of the new service management teams
C) Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
D) Set clear targets for the new service management teams aligned with existing targets

5. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By creating notifications for outages introduced with chaos engineering
C) By reviewing single points of failure to find opportunities for additional resilience
D) By understanding how much scalability is required to maintain service levels during tests

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