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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.

A) Influencermap
B) Parties involved
C) Sales team
D) Buying center

2. Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer? Please choose the correct answer.

A) Service and Repair
B) Communication for Customer Care
C) Business Performance Management
D) Service Request Management

3. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?
Please choose the correct answer.

A) The employee is NOT part of the sales org. unit.
B) The employee is NOT part of the sales team.
C) The employee is NOT part of the sales organization.
D) The employee is NOT part of the account team.

4. When do you implement the Approval process in SAP Hybris Cloud for Customer? There are 3 correct answers to this question.

A) You want to define multiple review steps for the same business object.
B) You want to define multiple review processes for the same business object.
C) You want another user to review a business object before it can be processed further.
D) You want the direct approver of a business object to be the reporting line manager.
E) You want different reviewers for a business object based on different conditions.

5. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP? There are 3 correct answers to this question.

A) Contract
B) Sales order
C) Debit memo request
D) Internal order

Solutions: