Exam Name: Certified Product Support Specialist - SAP Commerce Cloud
Certification Provider: SAP
Corresponding Certification: SAP Certified Product Support Specialist
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E-C4HYCP-12 Exam Certification Details:
| Sample Questions: | SAP E-C4HYCP-12 Exam Sample Question |
| Languages: | English |
| Exam: | 40 questions |
| Duration: | 90 mins |
| Cut Score: | 60% |
| Level: | Specialist |
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SAP E-C4HYCP-12 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| Performance 8% - 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
SAP E-C4HYCP-12 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Product Support Processes | - Support workflow and escalation - Incident handling and troubleshooting |
| Topic 2: SAP Commerce Cloud Operations | - Performance and availability management - System monitoring and maintenance |
| Topic 3: Integration and Extension | - Integration with SAP CX suite - Extensions and customization support |
| Topic 4: SAP Commerce Cloud Fundamentals | - Architecture overview - Core platform concepts |
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