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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which statements are wrong? Choose the correct answer.

A) Activities can belong to more than one service call
B) One service call in ERP is always matched to more than one assignment in the cloud
C) One service call in ERP is always matched to only one assignment in the cloud
D) Activities can belong to one service call only

2. Where in the mobile app can a user add pictures'). Choose Two correct answers.

A) In an expense
B) On a business partner
C) On a service call
D) With a checklist

3. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.

A) Branding
B) QR codes
C) Moment-sets
D) Workflow assignments

4. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) This feature does not help with automatic time recording
C) With this feature the dispatcher will see in the planning board in which step the technician currently is

5. How are labels used within the smart forms and Feedback module? Choose the correct answer.

A) To add a label to be to be used as reference by the field engineer
B) To filter the list of smart forms
C) To identify the elements in the smart form
D) To act as a reference for generating a smart form report

Solutions: