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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The VP of HR asks the new HR generalist to prepare a 30-day action plan and then meets with her for an initial development meeting. What should the HR generalist include in her action plan?

A) Make suggestions to improve work processes and procedures.
B) Implement best practices learned from her previous positions.
C) Observe current processes instead of asking too many questions.
D) Schedule a one-on-one meeting with each manager she will be supporting.

2. The company recently introduced a new state-of -the-art sof tware program that transforms the way insurance agents put together portfolios, calculate rates, and create presentations for customers. Due to the complexity of the new sof tware, the company had all insurance agents go through a one-day training to become familiar with the new tool. After a couple of weeks, the CHRO notices that some of the more tenured agents are struggling with using the new sof tware program and have decreasing sales. What should the CHRO do?

A) Arrange for all agents to attend a second day of training on the new sof tware program.
B) Prepare for increased turnover by building a talent pool.
C) Offer additional training to agents whose performance has decreased.
D) Hold agents accountable for their decreased performance, setting clear expectations.

3. If a rejected candidate asks for feedback from the employer on how he/she might improve, what is the MOST appropriate response?

A) A standard, generic response, which is given to all candidates: "We decided to move forwardwith another candidate".
B) Anon-specific response like "You just weren,t the right fit for our team".
C) Honest and direct feedback with a list of areas to improve upon.
D) A customized response based on several factors from the level of position, number ofcandidates interviewed, and whether the candidate is internal or external.

4. A small technology company needs to design and create a marketing campaign for a new software product it plans to offer in three months. Which type of worker should the HR manager select for the project?

A) Temporary
B) On-call
C) Contract
D) Part-time

5. What is an example of cultural relativism?

A) A company built on values of respect and honesty
B) Not utilizing a vendor because they engage in child labor
C) Expressing that ant soup of fered in the employee cafeteria sounds unappetizing
D) An organization,s goal to contribute to social justice

Solutions: