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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A) Cloud Network Optimization Bolt
B) Salesforce Community Page Optimizer
C) Experience Cloud Performance Profiler
D) Lightning Page Maximizer

2. Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

A) Microsite
B) Help Center
C) Account Portal
D) Build Your Own

3. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
B) Create a single digital experience for B2C customers, B2B customers, and employees.
C) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.

4. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Console andService Channel
B) Chat Agent Guided Setup Flow and Service Console
C) Service Channel and Chatter
D) Experience Builder and Chatter

5. DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

A) Sharing Rule
B) Account Hierarchy
C) Apex sharing
D) Sharing Set

Solutions: