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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A) A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
B) A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
C) A data-processing-engine (DPE) to identify the qualified members
D) A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process

2. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Order Management System
B) Salesforce Marketing Cloud
C) Salesforce Slack
D) Salesforce Sales Cloud

3. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A) Create customer integration code
B) Create custom objects in Loyalty
C) Create Data Processing jobs
D) Create a Connected App in Platform

4. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) December 31, 2024
B) March 31 2024
C) March 16, 2020.
D) December 31, 2023

5. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Create formula fields on Case Object
B) Embed Loyalty Member Profile Cards
C) Create a Screen Flow
D) Develop a custom component

Solutions: