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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) Action Plans Permission Set has not been assigned to the new inspector.
B) The Salesforce user for the new inspector is disabled.
C) The 'Enable Notes' permission has not been selected for the new inspector.
D) Person Account Models have not been enabled on the org.

2. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A) Export data every afternoon into spreadsheets
B) Create summary reports grouped by application stage and display them in dashboards
C) Create separate list views for every processing stage
D) Build nightly Batch Apex reports

3. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

A) Do testing with relevant data sets and check how each test behaves
B) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
C) Use Decision Explainer to understand how the decision was made
D) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined

4. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
B) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
C) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
D) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

5. A city government offers multiple assistance programs that require applicants to answer different eligibility questions based on household characteristics. Administrators want to modify question logic each year without changing code. Which solution best meets this requirement?

A) Write Apex controllers for each eligibility rule
B) Create separate Lightning pages for every program
C) Build a dynamic OmniScript using conditional visibility and Decision elements
D) Use Validation Rules to display questions

Solutions: