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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Includes the match territory work rule
B) Select working location enable primary on the working territories work rule
C) Remove the match territory work rule
D) Deselect workinglocation primary on the working territories work rule

2. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item and enter the serial numbers in the related list.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item for each door lock utilizing standard fields.
D) Create a product item and enter the Technicians' lock quantity.

3. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
B) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
C) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
D) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

4. Which three objects are associated to the Work Type? Choose 3 answers

A) Service Appointments
B) Resources
C) Articles
D) Products Required
E) Skill Requirements

5. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Make sure the case entitlement record is being shared with the service resource.
B) Add work order milestones after the case milestones to the entitlement process.
C) Create a separate entitlement process associated to the work order object.
D) Ensure the work order entitlement is related to the same process as the case entitlement.

Solutions: