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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A) Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.
B) Create new account channels and share them with the respective customers using Slack Connect.
C) Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
D) Create a new free Slack workspace and invite the sales and customer care teams as full members.

2. A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack.
Which feature should you leverage to meet these regulatory requirements?
(Select the best answer.)

A) Enterprise Key Management (EKM)
B) Data Loss Prevention (DLP)
C) Mobile Device Management (MDM)
D) eDiscovery

3. You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A) Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
B) Remove the user from all of their channels in bulk using the External People menu.
C) Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
D) Disconnect all shared connection points with the offensive user's organization using the Connections menu.

4. Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A) Workspace Admins can see all direct message content at any time through the Admin console.
B) Slack data is encrypted at rest and in transit.
C) Slack data is stored on your company's servers.
D) Slack members can only access Slack when on the corporate network.

5. You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces.
What is the most efficient way for you to gather this information?
(Select the best answer.)

A) Export the data using the Export Data tab in the org administration dashboard.
B) Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
C) Export the data from the Members section of the org analytics dashboard.
D) Gather the data from the Manage Members section of each workspace's administration dashboard.

Solutions: