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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?

A) Innovation ideas implemented (%)
B) Innovation ideas per staff member (#)
C) Innovation ideas expressed by customers (#)
D) Implement 2 new innovation ideas by the end of the quarter

2. Which of the following KPIs will influence "Service backlog (#)"?

A) Productivity
B) Service complaints responded to (%)
C) Service lead time (# / time)
D) Revenue ($)

3. Objectives should start with:

A) Value drivers
B) Adjectives
C) Action verbs
D) Nouns

4. In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?

A) Outcome
B) Process
C) Output
D) Input

5. Which of the following is not a performance management tool?

A) Initiative
B) Factoring
C) Key Performance Indicator
D) Objective

Solutions: