Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
Certification Provider: Cisco
Corresponding Certification: CCNP Collaboration
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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
- A. Agent idle timeout
- B. Queue wait threshold
- C. SIP registration expiration timer
- D. Callback retry interval and queue backlog
Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
- A. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
- B. Ensure the Condition node is present in the flow for post activities.
- C. Add the Media Stream node after the Agent Answered event.
- D. Configure the Scripted AI Agent.
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A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?
- A. Add Participant node
- B. Screen Pop node
- C. Create Conversation node
- D. Queue Task node
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Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
- A. There is no or invalid Text-to-Speech Message.
- B. There is a codec mismatch.
- C. The audio file is missing.
- D. Cisco Cloud Text to Speech engine is unavailable.
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A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?
- A. Uniform broadcast routing
- B. Round robin routing
- C. Skills-based routing
- D. Longest available agent
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