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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT an objective of service transition?

A) To ensure that a service can be operated, managed and supported
B) To provide training and certification in project management
C) To provide quality knowledge and information about services and service assets
D) To plan and manage the capacity and resource requirements to manage a release

2. Which of the following BEST describes service strategies value to the business?

A) Allows higher volumes of successful change
B) Reduction in unplanned costs through optimized handling of service outages
C) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
D) Reduction in the duration and frequency of service outages

3. Which is the correct definition of a customer facing service?

A) One which directly supports the business processes of customers
B) One which is not covered by a service level agreement
C) A service not directly used by the business
D) A service that cannot be allowed to fail

4. Which one of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
D) Units of organizations with roles to perform certain activities

5. What are the categories of event described in the ITIL service operation book?

A) Informational, scheduled, normal
B) Warning, reactive, proactive
C) Scheduled, unscheduled, emergency
D) Informational, warning, exception

Solutions: