Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Microsoft MB-240: Career Path
The candidates who successfully complete the prerequisite exams for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification can take up the job roles of a Microsoft Dynamics 365 Field Service Consultant, a Microsoft Dynamics 365 Developer, a Dynamics 365 Capability Lead, and a Functional Analyst – Finance. They can also work as a Dynamics 365 Project Manager, a Solution Engineer, a Solution Architect, or a Technical Consultant. The average salary for these positions is $60,000 per annum.
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Microsoft Field Service Exam Certification Details:
| Number of Questions | 40-60 |
| Sample Questions | Microsoft Field Service Sample Questions |
| Exam Code | MB-240 |
| Exam Name | Microsoft Certified - Dynamics 365 Field Service Functional Consultant Associate |
| Exam Price | $165 (USD) |
| Schedule Exam | Pearson VUE |
| Duration | 120 mins |
| Books / Training | MB-240T00-A: Microsoft Dynamics 365 Field Service |
| Passing Score | 700 / 1000 |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements |
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure customer assets |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Manage inventory levels and stock locations - Configure product inventory and item associations |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order reporting and analytics - Handle work order incidents and resolutions |
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