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NEW QUESTION # 171
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestones for work orders requires an entitlement for case.
- C. Creating entitlements for cases and work orders must be separated.
- D. Creating milestone trackers requires a custom lightning component.
Answer: C
NEW QUESTION # 172
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlements
- B. Entitlement templates
- C. Work types
- D. Work order record types
Answer: C
NEW QUESTION # 173
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- B. Required product must be added to both work order and all work order line items
- C. Quantity and unit of measure are required when adding a required product
- D. Work type can be configured to include required products on the work order and work order line item
Answer: A,D
NEW QUESTION # 174
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require Technicians sign-off on Work Orders.
- B. Require customer signature on billable Work Orders
- C. Require Technicians log all non-billable hours.
- D. Require approval on all Installations.
Answer: A
NEW QUESTION # 175
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
- A. Arrival window start, arrival window end
- B. Earliest start permitted, due date
- C. Scheduled start, scheduled end
- D. Actual start, actual end
Answer: B
NEW QUESTION # 176
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. create the service territory location as a service territory lookupfield.
- B. create the service territory location as a location lookup field.
- C. add the service territory location related list on the service territory page layout
- D. add the service territory location related list onthe location page layout
Answer: C,D
NEW QUESTION # 177
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Create the Service Territory Location as a Location lookup field.
- B. Add the Service Territory Location Related List on the Location page layout.
- C. Create the Service Territory Location as a Service Territory lookup field.
- D. Add the Service Territory Location Related List on the Service Territory page layout.
Answer: A,D
NEW QUESTION # 178
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Add the Work Order Quick Action on the Case.
- B. Use Record Types to achieve pre-defined templates.
- C. Add the Work Order QuickAction on the Account.
- D. Use Work Types to achieve pre-defined templates.
Answer: A,D
NEW QUESTION # 179
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 2 as an excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: D
NEW QUESTION # 180
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Cases
- B. Assets
- C. Service Appointments
- D. Work Orders
Answer: B,D
NEW QUESTION # 181
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce mobile app
- B. Salesforce Touch
- C. Work Order records cannot be updated on a mobile device
- D. Field service mobile app
Answer: A
NEW QUESTION # 182
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?
- A. Add all other Resources as Excluded Resources.
- B. Add the Resource as a Required Resource.
- C. Add the Resource as a Preferred Resource.
- D. Add the Account as one of the Resource Skills.
Answer: C
NEW QUESTION # 183
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
- A. Access to Lightning Knowledge articles
- B. Manage mobile fields available through configuration
- C. Support service processes with custom Lightning Components
- D. Visibility of Technicians with geolocation tracking
Answer: A
NEW QUESTION # 184
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Minimum Grade, Default Operating Hours
- B. Estimated Travel Time, Minimize Travel
- C. Street Level Routing, Default Travel Speed
- D. Travel Speed Unit, Actual Travel Time
Answer: C
NEW QUESTION # 185
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Native customer signature capture
- B. Agents view of upcoming service appointment
- C. Offline access to flow
- D. Customized navigation menu
Answer: A,C
NEW QUESTION # 186
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select multiple Service Appointments from the list and bulk schedule them.
- B. Select a Service Appointment from the list and press the "Schedule" action.
- C. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
Answer: A,B,E
NEW QUESTION # 187
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs require multiple stages of work performed by different resources.
- B. jobs need to be performed at the same site on the same day of the week.
- C. jobs require consecutive days of work and can span over weekends.
- D. Jobs can take longer than the available resources hours in a day.
Answer: C,D
NEW QUESTION # 188
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments and schedule them to the same Resource.
- B. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- C. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- D. Create one Service Appointment and schedule it to two different Resources.
Answer: B
NEW QUESTION # 189
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contacts and Service Contracts
- B. Contracts and Assets
- C. Accounts and Assets
- D. Accounts and Service Contracts
Answer: D
NEW QUESTION # 190
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- B. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Answer: A
NEW QUESTION # 191
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Maintenance Plan
- B. Assets
- C. Product Item
- D. Entitlement Plan
Answer: C
NEW QUESTION # 192
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Associate a Required Skill called Site Visit to a Maintenance Plan.
- B. Auto-generate Work Orders with a 14 day Generation Timeframe.
- C. Associate a Work Type called Site Visit to a Maintenance Plan.
- D. Auto-generate Work Orders with a 14 day Generation Horizon.
Answer: C,D
NEW QUESTION # 193
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- B. Create the work skill using setup. Manually assign the skills to service resources
- C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
Answer: B,D
NEW QUESTION # 194
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. work order
- B. service report
- C. service appointment
- D. work types
Answer: A
NEW QUESTION # 195
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Salesforce Certified Field Service Lightning Consultant exam is an essential certification for professionals who want to demonstrate their expertise in the Field Service Lightning solution. It validates their skills in configuring and implementing the solution effectively and ensures that they are up-to-date with the latest best practices. Candidates who pass the exam can take pride in their achievement and stand out to employers and clients as experts in their field.
Salesforce Field-Service-Lightning-Consultant certification is suitable for individuals who are responsible for implementing and managing Field Service Lightning solutions for their organizations, including Salesforce administrators, consultants, and developers. Salesforce Certified Field Service Lightning Consultant certification is essential for professionals who want to demonstrate their expertise and credibility in the field, as well as expand their career opportunities in the Salesforce ecosystem.
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